Reference

Privacy Policy: How We Handle Your Account Information

We collect only what we need to run your account, process bKash, Nagad and Rocket deposits, and keep your wallet secure. This policy explains what we gather, how we use it, and your rights to access or delete it.

Account data protectionWallet transaction recordsDevice and login trackingContact and support logsCookie and session data
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k44 Privacy Policy: How We Handle Your Account Information
DATA PRACTICE

How We Protect and Use Your Information

We follow standard data-protection practices to keep your account secure and your wallet activity private. Your login credentials are hashed, payment details are encrypted, and we log access attempts to detect unauthorised activity. We only collect information that directly supports account operation, game delivery and payment processing.

Account Security

Your password is hashed before storage and we never see it in plain text. We track login IP addresses and device fingerprints to flag suspicious activity and send you alerts if someone tries to access your account from an unusual…

Payment Data

When you deposit via bKash, Nagad or Rocket, we record the transaction ID, amount and timestamp to reconcile your wallet balance.

Cookie Use

We place cookies on your device to remember your login session, language preference and game filters. Analytics cookies help us understand which pages visitors use most. You can disable non-essential cookies in your browser settings without losing core functionality.

Data Retention

We keep account and transaction records for the period required by financial regulations, typically several years after your last activity. If you request account deletion, we anonymise gameplay logs and remove personal identifiers while retaining transaction history for compliance purposes.

PRIVACY CONTACT

How to Reach Us About Your Data

If you want to access, correct or delete your personal information, or if you have questions about how we handle your account data and wallet records, contact us through any of these channels. We respond to privacy requests within a reasonable timeframe and verify your identity before releasing or changing account information.

Email Support Send your data request or privacy question to our support email. Include your registered mobile number and account username so we can verify your identity and process your request securely.
Live Chat Open the chat widget on any page and ask to speak with a privacy officer. Our team will guide you through the request process and explain what information we hold and how you can change it.
Account Settings Log in and navigate to your account dashboard to view stored details, update your mobile number or email, and manage communication preferences. You can also request account closure from this screen.

Common Privacy Questions

We collect your name, mobile number, email address, date of birth and payment wallet details during registration. We also log your device type, IP address and browser to secure your login and detect fraud.

We share limited information with payment processors to clear bKash, Nagad and Rocket deposits, with game providers to load your session, and with compliance partners to verify your account. We do not sell your data to advertisers.

Log in to your account dashboard to view stored details, or email our support team requesting a data export. We will verify your identity and send a summary of the personal information we hold within a reasonable timeframe.

Yes. Contact support or use the account-closure option in your settings. We will anonymise your profile and remove personal identifiers, but we must retain transaction records for the period required by financial regulations.

We use session cookies to keep you logged in, preference cookies to remember your language and game filters, and analytics cookies to track site usage. You can disable non-essential cookies in your browser without affecting login or gameplay.

We encrypt all data in transit and store only the transaction ID and amount from your bKash, Nagad or Rocket deposit. We never see or store your payment app PIN or full wallet credentials.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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